Submission Procedure
Customers or public can submit information requests or complaints to PT Jamkrida Jateng through the following methods including :

1. Written Letters
The written letter is addressed to :
PT Jamkrida Jateng
Legal & Compliance Department
Jl Setiabudi No 128 Semarang, 50263

2. Phone
Phone : +6224 7477 666
Authorized Official: Sumiyanto
Mobile: 0812-9067-737
Operational hour: Monday - Friday, At 08.00 AM - 05.00 PM WIB

3. Facsimile
Facsimile : +6224 7497 0001

4. Email
Information request and complaints can be submitted via email at :

5. Online Complaint Form
Consumers or public can send complaints via electronic form available on the Contact Menu, Click here

6. Announcement of Complaint Results
To see the Announcement of Complaint Results, Click here

Requirements for Complaint Submission

Customers or public can submit complaints by submitting official letter to PT Jamkrida Jateng, accompanied by :
- Informer's identity or proxy's identity (for those represented)
- Description/chronology of complaints
- Supporting documents

If the requested data/document is not met within no later than 20 business days from the date of notice, then, the complaint is considered canceled.

Contact Us

+62 24 7477 666

PT Jamkrida Jateng (Perseroda)

Jl Dr Setiabudi 128
Semarang 50263
Email :


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